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TERMS AND CONDITIONS

Welcome to wecarecleaning.com.au!
These terms and conditions outline the rules and regulations for the use of WeCare Cleaning Services’ Website and its services, located at http//wecarecleaning.com.au. We do update our terms and conditions; hence you may wish to check it to make sure you are aware and accepts these T&C’s before you engage our services.
 
By accessing this website or agreeing with us for any services, we assume you accept these terms and conditions. Do not continue to use wecarecleaning.com.au if you do not agree to take all the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and us. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies
We employ the use of cookies. By accessing wecarecleaning.com.au, you agreed to use cookies in agreement with the WeCare Cleaning Services’ Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
 

License
Unless otherwise stated, WeCare Cleaning Services and/or its licensors own the intellectual property rights for all material on wecarecleaning.com.au. All intellectual property rights are reserved. You may access this from wecarecleaning.com.au for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
  • Republish material from wecarecleaning.com.au
  • Sell, rent or sub-license material from wecarecleaning.com.au
  • Reproduce, duplicate, or copy material from wecarecleaning.com.au
  • Redistribute content from wecarecleaning.com.au
This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Terms And Conditions Generator and the Privacy Policy Generator.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. WeCare Cleaning Services does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of WeCare Cleaning Services, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, WeCare Cleaning Services shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

WeCare Cleaning Services reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or cause breach of these Terms and Conditions.
You warrant and represent that:
  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so.
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party.
  • The Comments do not contain any defamatory, libellous, offensive, indecent, or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant WeCare Cleaning Services a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in all forms, formats, or media.

Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
  • Government agencies.
  • Search engines.
  • News organizations.
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:
  • commonly-known consumer and/or business information sources.
  • dot.com community sites.
  • associations or other groups representing charities.
  • online directory distributors.
  • internet portals.
  • accounting, law, and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of WeCare Cleaning Services; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to WeCare Cleaning Services. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:
  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of WeCare Cleaning Services’ logo or other artwork will be allowed for linking absent a trademark license agreement.

I Frames
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
Content Liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.
 

Your Privacy
Please read Privacy Policy
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it is linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
  • limit or exclude our or your liability for death or personal injury.
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation.
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
If the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Service Terms and Conditions
Bond back Guarantee: Our bond back guarantee is valid only for 3 days after completion of our services, it means if your landlord/agent is not satisfied with our service we will come back and reclean it for free as long as it is cleaning issue, which is covered under our checklist. Our bond back guarantee is not applicable if someone is staying inside any part of the cleaned property.
It is necessary for the customer to provide the job sheet containing the clear list of works needs to be done, which must be issued by the Real Estate or Landlord. Our work does not cover the dust settlement that occurs normally between time of service and re inspection.  
 
It is recommended that our clients should book their house bond cleaning either one or two days prior to the lease expiring, so their agent can do inspection soon after cleaning.

Payment terms: Our invoice is due on the date of service we have provided. If you are paying by bank transfer than you need to email us payment receipt. Our service charges are always excluding GST. In any case we do not receive customer payment after 3 reminders then when can take legal actions. 
 
2. Service Quotes
Our quotes are based on the information provided by the customers All quotes are based on the information provided to us by the customer.
 
3. Vacant Possession
It is important to keep the property completely empty at the time of our cleaning service unless its furnished property cleaning because cleaning around left furniture may prolong the cleaning process, which may result in extra charge.
 
4. Additions and Amendments
Any changes to the service must be agreed by WeCare Cleaning Services prior to the service time. If the customer requires any additional services or variations at the time the service is being performed, the customer must first contact WeCare by telephone or email, who may agree to provide the additional services.
 
5. Bond Cleaning
Our bond cleaning does not include below listed items, which can be done for an agreed extra cost:
  • Pest control
  • Stain removal of any kind including kitchens, bathrooms, carpet etc
  • Full wall washing (we spot clean for ten minutes only as per our checklist)
  • Garage Cleaning
  • Stained grout/mould removal
  • Full washing or wiping of blinds or curtains
  • Outside glass
  • Carpet cleaning
     
6. Bond Cleaning (Fully Furnished)
For bond cleaning of fully furnished properties, wiping of furniture and appliances (e.g. coffee table, microwave, fridge etc) is included. The service excludes cleaning of kitchenware (e.g. cutlery) and linens (e.g. bed sheets). It is also necessary to keep your kitchen and any cupboard empty otherwise our team will not clean it.
 
7. Customer Representations and Warranties
The Customer represents and warrants that:
(a) Customers are responsible to provide a safe working environment at the Premises for the service provider to perform the Service;
(b) Our team should have full access to those area which needs to be clean.
(c) Customer will provide the service provider with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the service provider to provide the Service. WeCare reserves the right to cancel any booked jobs once we arrive onsite without these utilities.
(d) Customer needs to inform WeCare prior to the commencement of the service of any hazards, slippery surfaces, risks or dangers;
(f) The customer must secure or remove any fragile, delicate, breakable or valuable items, including cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the Service;
(g) The customer acknowledges that any personal property located at the premises may be disposed of or moved by the service provider in their efforts to facilitate the service;
(h) If the Customer requires WeCare team to clean behind or under any heavy items (e.g. a fridge, bookshelves or other furniture), they will move those items prior to the commencement of the Service;
(i) The customer agrees to indemnify WeCare against any loss or damage resulting in any breach of this agreement.
 
8. Carpet Cleaning
Our standard steam carpet cleaning will remove dirt, grime and dust from everyday foot traffic and most clear liquid spills. Extra charges may apply to heavily soiled carpets. Our best effort will be made to clean the carpets, but the result will vary from carpet to carpet, and the result will be dependent on a number of factors beyond the control of WeCare and that we give no guarantee as to the actual result of the service. Please note that any wear or discolouring of fabric or surfaces becoming more visible once dirt has been removed. Some stains that are deemed permanent may not respond satisfactorily to any treatment. For this reason, we do not guarantee removal of permanent stains.
 
9. Exclusions and Limitations
(a) The only terms and guarantees which are binding on WeCare in relation to the status, quality or condition of the products and services which WeCare provides to its customers are those which are required by law (Australian Consumer Law) to be binding.
(b) To the degree allowed by statute, WeCare's liability, if any, shall be limited to and fully discharged by the provision of the Service. The responsibility for WeCare is not.
(i) Failure to complete or offer a service because of the customer's violation of the warranty (including the customer's failure to provide facilities, a secure working environment or unimpeded access to the premises).
(ii) failure to complete or supply the service because of the failure of the service provider or the external cleaning company to deliver the service for health and safety purposes referred to in clause 7.
(iii) Any loss or harm sustained by the consumer or by any third party because of force majeure is beyond the fair control of WeCare in any case.
(iv) failure to complete or supply the service because of the act or omission of the customer or any other person on the premises during the supply of the service.
(v) wear, damage or stains that are not completely cleanable or removable.
(vi) any wear or discoloration of cloth or surfaces that becomes more apparent after the removal of dirt.
(vii) any loss resulting from any breakage or damage to goods, valuables (including antiques, sentimental items) or premises; or.
(viii) The expense of any key replacement or locksmith bill, unless WeCare or the service provider has lost the keys.
(ix) Failure to complete or deliver a service because of the failure or failure of the service provider or external cleaning company to conduct the work.
(c) With the exception of the provisions of this section, all terms and conditions implied by law as to the state, nature, or condition of the service that may be binding on WeCare other than that clause shall be exempt.
(d) The customer agrees that, depending on a variety of factors (including the period elapsed since the premises were last serviced and the nature of 
the service requested), the results of any services supplied which differ and that WeCare offers no assurance as to the actual results of the service. 
(e) WeCare shall not be liable (including liability for negligence) to any person for any loss or harm, whether consequential or otherwise, sustained or incurred by that person in connexion with the goods or services rendered by WeCare, except to the extent provided in this clause (including any loss caused by, or arising directly or indirectly from, any malfunction, defect or deficiency, or any kind of or infringement of WeCare) All requests for warranty, replacement or harm are solely between the external cleaning firm and the client.
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